Your Information Privacy Is Our Responsibility
Your personal information is fully protected at betjili 365. This policy clearly describes what information we collect, why we collect it, and how we keep it safe.
Table of Contents
1 Introduction and Applicability
betjili 365 treats the privacy of its members' personal information as its highest priority. This privacy policy document explains how we handle your information when you use the betjili 365 website, mobile application, or any digital service.
This policy applies to all activities on betjili 365, including creating an account, playing any game, making deposits or withdrawals, and contacting customer support. By using our services, you are considered to have accepted the terms described in this policy.
This policy is consistent with betjili 365's Terms and Conditions, and both documents apply together to your account. If there is any difference between the two documents on a particular matter, the document specifically applicable to that matter will take precedence.
2 What Information We Collect
2.1 Identity Information
When creating an account, we collect the following information:
- Full name (as per national identity card)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National identity card or passport number (when identity verification is required)
2.2 Financial Information
To process deposits and withdrawals, we collect:
- Payment method details (bKash, Nagad, Rocket, Upay account numbers or bank account information)
- Transaction history and amounts
- Source verification information (where applicable)
2.3 Technical Information
Collected automatically while using our services:
- IP address and device identifier information
- Browser and operating system type
- Website usage patterns and session information
- Information obtained from cookies (see section 7 for details)
2.4 Gaming Activity Information
For managing your gaming experience and account, we record:
- Play history, bet amounts, and results
- Bonus claims and wagering activity
- Account login dates and times
- Preferred games and betting categories
3 How We Collect Information
betjili 365 collects information in the following ways:
3.1 Directly from You
Information you provide yourself when filling in registration forms, updating your profile, managing payments, and contacting the customer support team is collected.
3.2 Automatic Collection
Technical information is automatically recorded through cookies, web beacons, log files, and server-side tracking technologies while you use our platform.
3.3 Through Third Parties
Necessary verification information may be collected from payment processors, identity verification agencies, and fraud prevention services. In such cases, the relevant third party's own privacy policy applies.
4 Purpose of Using Information
betjili 365 uses your information only for specific, fair, and lawful purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: For processing gaming services, deposits, withdrawals, and bonuses.
- Identity Verification: To complete the KYC (Know Your Customer) process to prevent fraud, money laundering, and other unlawful activities.
- Customer Support: To resolve your questions, complaints, and requests.
- Security: To detect unauthorised access to accounts and suspicious activity.
- Service Improvement: To analyse user experience and improve the platform.
- Communication: To send important account updates, transaction confirmations, and security notices.
- Responsible Gaming: To detect unusual gaming behaviour and provide support in line with responsible gaming guidelines.
We do not use your information for any purpose beyond those listed above. Your separate consent will be obtained for marketing communications, and you may withdraw it at any time.
5 Information Storage and Security
5.1 Technical Security Measures
betjili 365 uses industry-standard technology to protect your information. All data is transmitted using SSL (Secure Socket Layer) encryption. Stored information is protected with advanced encryption algorithms, and our servers are under continuous security monitoring.
5.2 Access Controls
Only staff members who need access for their work may view your personal information. All staff are required to sign strict confidentiality agreements and complete data protection training.
5.3 Data Retention Period
Information is retained for as long as your account is active and for as long as necessary to meet applicable legal obligations. Even after an account is closed, financial transaction and identity verification records are kept for the period required by applicable law.
5.4 Response to Data Breaches
In the event of a data security breach, we will notify affected members as quickly as possible and take immediate steps to limit the damage.
6 Sharing Information with Third Parties
betjili 365 does not sell your information or provide it to third parties for commercial purposes. However, information may be shared in specific circumstances:
6.1 Service Providers
Only the information necessary for their work is shared with providers of payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, cybersecurity, and technology infrastructure services. These organisations are bound by contract and are obliged to maintain data confidentiality.
6.2 Legal Obligations
If we are required to disclose information to comply with a court order, a lawful request from an investigating authority, or the requirements of applicable law, we will do so. Only the specific information requested will be provided in such cases.
6.3 Corporate Changes
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases, and the protections of this privacy policy will continue to apply.
7 Cookies and Tracking
Cookies and similar tracking technologies are used on the betjili 365 website to improve your experience and to operate services properly.
7.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Functional Cookies: Used to remember language preferences and personal settings.
- Analytics Cookies: Analyse usage patterns to improve service quality. These produce anonymous and aggregated data.
7.2 Cookie Controls
Most cookies can be rejected or deleted through your browser settings. However, disabling essential cookies may cause some betjili 365 services to not work properly.
8 Your Rights
As a betjili 365 member, you have the following rights over your personal information:
- Right of Access: You may request to see what information we hold about you.
- Right to Rectification: You may request that incorrect or outdated information be updated.
- Right to Erasure: You may request deletion of your information in certain circumstances, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain cases, you may ask that processing of your information be restricted.
- Right to Opt Out of Marketing: You may stop marketing communications at any time.
- Right to Complain: In the event of a data protection breach, you may raise a complaint with the betjili 365 support team.
To exercise these rights, please contact our customer support team. Requests will be responded to within a reasonable time after receipt.
9 Protection of Minors
betjili 365 services are intended only for persons aged 21 or above. We do not knowingly collect any information from minors.
Age is verified during the registration process, and identity verification documents are requested in cases of doubt. If a person is found to have created an account by concealing their age, that account will be closed immediately and the collected information will be deleted.
If a parent or guardian becomes aware that a minor's information is held by us, please contact us without delay.
10 Policy Changes
betjili 365 reserves the right to amend or update this privacy policy as needed. Changes may be made due to changes in the scope of services, technological developments, or legal requirements.
If significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A visible notice will be displayed on the website
- The "Last Updated" date at the top of this page will be changed
Continued use of the service after changes are made will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly.
11 Contact
If you have any questions about this privacy policy, wish to make a request regarding your information, or want to raise a concern, please contact the betjili 365 support team. Our team provides support in Bengali and English 24 hours a day, 7 days a week.
You can get immediate assistance via live chat. For email contact, the address is: [email protected]
To learn more about us and find out about betjili 365, read the About Us page. You can also visit the FAQ section for answers to common questions.